Alexa App Spotify Is Greyed Out

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You’re here because you can’t link your Spotify account to Alexa (Echo device). This applies to users who’re outside of the United States or where Amazon doesn’t have an official presence.
Today we will run through how to link your Spotify account to Alexa.

***Attention*** The 2019 update for this article is here.

I went into the Alexa app / Link Service / Music Setting, and the Spotify link is a dead link. Apple, Pandora, Tidal all work, but Spotify is unreactive. I've turned off all four Alexa devices around my home, restarted my iPhone, updated Spotify on the desktop, but none of these steps have solved the problem.

  1. I’m trying to connect my Amazon Echo Dot with the Spotify service. Going into the settingsmusic & media, but Spotify does not show up as a service. Only Amazon Music and TuneIn. When clicking the button ‘choose default music services’ I can see Spotify with a radio button in the list but it’s greyed out. Im located in Sweden.
  2. When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings Music & Media Choose Default Music Services. Spotify is there (see screenshot) but it is greyed out and cannot be selected. I have a premium account and I've tried solutions like logging in with my email instead of Facebook, etc etc. Still doesnt work.

Note: To link Spotify to Alexa you must have a Spotify Premium account.

Out

Problem

In the Alexa app, go to Menu button > Settings > Music & Media > ‘CHOOSE DEFAULT MUSIC SERVICES’.
What you will likely see is that the Spotify option is greyed out.

Solution

Step 1
i. Go to the Amazon website and log into your account.
ii. Click on your account and select ‘Content and Devices’.

Step 2
i. Click on the ‘Preference’ tab and expand Country/Region Settings. For this example you will see that it is set to Malaysia where I’m located.

Alexa App Spotify Greyed Out

Step 3
i. Change the location to United States. Which means you have to enter a US address. Don’t worry as this address won’t interfere with your delivery address nor the location that you set in the Alexa app.

Alexa app spotify greyed out

Step 4
i. Next clear all the apps from the multi-tasker on your phone.
ii. Launch the Alexa app again and go to the music settings. You should see the list like below.

Alexa App Spotify Is Greyed Outlook

Step 5
i. Tap on ‘Link account on Spotify.com’. This will bring you to the Spotify page.
ii. Enter your Spotify username and password.

Step 6
i. After logging in successfully there will be a prompt to connect Alexa to your Spotify account. ii.Tap on ‘Okay’.

Step 7
i. Congratulations, you’re almost done!
ii. Go back to the Music settings and select Spotify as the default music library.
iii. Then go to your Echo device and test it. Say something like “Alexa, play songs by John Mayer on Spotify”.

Alexa App Spotify Is Greyed Out Of Office

And there we have it. Now go and enjoy hands-free Spotify control!

***Attention*** The 2019 update for this article is here.