If you pay for Premium but can't use your Premium features, try the following:
- Log out and back into your account
Occasionally this is necessary to force a sync of info between your device and our account system - Check the status of your subscription
Go to your account page and scroll to Your plan. - Check the status of your payment
If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.
For more information, check out payment troubleshooting. - Check that your Premium subscription isn’t on another account
You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription plans.
Check to see if you have any other accounts.
Spotify Desktop App Not Working
Desktop app is not working through Spotify? Update the app; Verify that you're using the same Spotify account both in Spotify and Musixmatch; Close the Musixmatch window, wait 30 seconds and re-open it; Click on Pause, wait 30 seconds and click on Play (on Spotify) Change Track on Spotify and wait 30 seconds; Login / Logout (Musixmatch). One of the reasons for the Spotify not running problem can be corrupted Spotify files. We should do a complete reinstall of Spotify to check whether the problem is solved. The steps are as follows: – Step 1- On the keyboard, press the Windows logo key and R simultaneously, then type in%appdata% followed by Enter. Here’s a step-by-step guide to help get things working again. What to try first. Try a soft reset (reboot the device). If that doesn’t help, try a clean reinstall. Be sure to locate and remove any Spotify folders or cached data from your device before reinstalling again. If that doesn’t work, update your device’s firmware (if available).
Simplify Spotify App Not Working Mac
Still not working?
Spotify Not Working On Pc
If you have Premium Family, make sure the owner hasn't removed you from the plan.
If your Premium plan is associated with another company (e.g. with your broadband/mobile provider, or with iTunes), check with them to make sure your subscription is still active.